Boho Casino Privacy Policy Overview
This Boho Casino privacy policy explains how bohoscasino.org collects, uses, stores, and protects the personal data of Australian players and all other users of the platform. Boho Casino is committed to transparency and to handling your personal information responsibly. By registering an account or using any feature of bohoscasino.org, you agree to the data practices described in this policy.
What Personal Data Boho Casino Collects
Boho Casino collects personal data at the point of registration, during account verification, and throughout your use of the platform. The categories of data collected include:
- Identity data: Full legal name, date of birth, gender, and nationality.
- Contact data: E-mail address, telephone number, and residential address.
- Financial data: Payment method details, transaction history, deposit amounts, and withdrawal records.
- Verification documents: Copies of government-issued photo ID, proof of address, and payment method verification documents required for KYC compliance.
- Technical data: IP address, device type, browser type and version, operating system, and session timestamps collected automatically when you use the site.
- Behavioural data: Game history, wager amounts, session duration, and bonus redemption records used to personalise your experience and meet regulatory obligations.
- Communications data: Records of your interactions with the Boho Casino support team, including live chat transcripts and e-mail correspondence.
How Boho Casino Uses Your Personal Data
Boho Casino uses the personal data it collects for the following purposes:
- Account management: To open, maintain, and secure your player account at bohoscasino.org.
- Identity verification (KYC): To verify your identity before processing withdrawals, in compliance with anti-money laundering regulations.
- Transaction processing: To process your deposits, withdrawals, and bonus transactions accurately and securely.
- Customer support: To respond to enquiries sent to [email protected] or via the live chat service.
- Responsible gambling: To monitor gameplay patterns and apply any self-imposed limits or exclusions you have requested.
- Marketing communications: To send you promotional offers, bonus notifications, and newsletter updates — only where you have given consent and only until you withdraw that consent.
- Legal compliance: To meet obligations under the casino's Curaçao gaming licence and applicable international financial crime laws.
- Fraud prevention: To detect and prevent fraudulent activity, multi-accounting, and other breaches of the Boho Casino terms and conditions.
Legal Basis for Processing
Boho Casino processes your personal data on the following legal bases:
- Contractual necessity: Processing required to perform the player-casino contract, such as processing transactions and maintaining your account.
- Legal obligation: Processing required to comply with anti-money laundering, licensing, and consumer protection laws.
- Legitimate interest: Processing for fraud prevention, security monitoring, and internal analytics where your interests are not overridden by ours.
- Consent: Processing for direct marketing purposes, where you have given clear and informed consent and retain the right to withdraw it at any time.
Data Retention
Boho Casino retains your personal data for as long as your account is active and for the minimum period required by law thereafter. Financial transaction records and KYC documents are typically retained for a minimum of five years after account closure to comply with anti-money laundering regulations. Technical and behavioural data used solely for analytics may be retained in anonymised form indefinitely.
Sharing Your Data with Third Parties
Boho Casino does not sell your personal data to third parties. Data may be shared with trusted third parties in the following circumstances:
- Payment processors: To facilitate deposits and withdrawals using your selected payment method.
- Game providers: Software providers such as Evolution Gaming, Pragmatic Play, and others may receive limited technical data necessary to deliver their games on the platform.
- Identity verification services: Third-party KYC providers used to verify government-issued ID documents.
- Regulatory authorities: Where required by law or by the terms of Boho Casino's gaming licence.
- Analytics and security providers: Service providers used for platform performance monitoring and fraud detection.
All third-party processors are bound by data processing agreements and are required to handle your data only for the specific purpose for which it was shared.
Data Security
Boho Casino protects your personal data using industry-standard security measures, including:
- 256-bit SSL/TLS encryption on all data transmitted between your browser and bohoscasino.org
- Encrypted storage of sensitive documents and financial records
- Access controls that restrict data access to authorised personnel only
- Regular security audits and penetration testing
While Boho Casino takes all reasonable steps to protect your data, no online system can guarantee absolute security. You should choose a strong, unique password for your account and report any suspicious activity to [email protected] immediately.
Cookies and Tracking Technologies
Boho Casino uses cookies and similar tracking technologies to improve your experience on bohoscasino.org. Cookies serve the following functions:
- Essential cookies: Required for the site to function, including session management and security.
- Analytics cookies: Used to understand how players interact with the site, which pages are visited most often, and where technical issues arise.
- Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of advertising campaigns.
You can manage cookie preferences through your browser settings or the cookie consent banner displayed on your first visit to the site. Disabling non-essential cookies will not affect your ability to use core platform features.
Your Data Rights
Under applicable privacy laws, you have the following rights regarding your personal data held by Boho Casino:
- Right of access: Request a copy of the personal data Boho Casino holds about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your data, subject to our legal retention obligations.
- Right to restriction: Request that processing of your data be restricted in certain circumstances.
- Right to data portability: Request your data in a structured, machine-readable format.
- Right to withdraw consent: Withdraw consent for marketing communications at any time by unsubscribing or contacting [email protected].
To exercise any of these rights, contact the Boho Casino data team at [email protected]. Requests will be processed within a reasonable timeframe, typically 30 days.
Children's Privacy
Boho Casino does not knowingly collect personal data from persons under the age of 18. If we discover that a minor has registered an account, the account will be closed immediately and all associated data deleted. If you believe a minor has accessed the platform, please contact [email protected].
Changes to this Privacy Policy
Boho Casino may update this privacy policy from time to time to reflect changes in our data practices or legal requirements. Material changes will be communicated via e-mail or a platform notification. Your continued use of bohoscasino.org after the effective date of any change constitutes acceptance of the updated policy. We recommend reviewing this page periodically.
Frequently Asked Questions
Does Boho Casino sell my personal data?
No. The Boho Casino privacy policy explicitly prohibits the sale of player data to third parties. Your information is shared only with trusted processors — such as payment providers and KYC verification services — under strict data processing agreements.
How long does Boho Casino keep my data?
Your data is retained for as long as your account is active and for a minimum of five years after closure to comply with anti-money laundering regulations. Analytics data may be kept in anonymised form for a longer period.
How can I request deletion of my data?
Contact the support team at [email protected] with a written request for data deletion. Note that we may be required to retain certain records — particularly financial and KYC data — for the period mandated by applicable law, even after account closure.
How is my payment data protected?
All payment data transmitted to and from bohoscasino.org is encrypted with 256-bit SSL/TLS. Financial records are stored securely and access is restricted to authorised staff only. Boho Casino does not store full card numbers in plaintext.